Saturday, May 30, 2009
Thursday, May 21, 2009
Why networking can be wrong – wrong – wrong!!!
Seen any old-time friends recently showing up on Facebook? Suddenly very interested in networking? Yeah, crisis call for new actions – but some networkers will not be long in the network…
When networking is about "me-me-me" and "I-I-I" or "need-need-need" networks normally close. This is why networks close more rapid than the latte goes cold in a cafe.
How to do it?
Try and switch off your reptile brain – what skills do you possess?
What resourses are needed in times of crisis?
Then go into networking:
· Start by giving –ask what you can do for your fellow networker
· Get interested in what other do
· Think "me in that network"
Be grateful for ALL new inputs
Why is this bad?
· your friend will lose friends in the action
· networking gets a bad name
web 2.0 will get yet another opponent
Sunday, May 17, 2009
Are you ready to go that extra mile for your customer?
I ordered the big menu, in fact the most expensive one. When pouring my coffee I stretched for the milk can. Empty. Turned to the staff – two girls talking. Nothing wrong in this. "Would you please fill up this can?" of course! While one of the girls went for the milk I started up my mobile office – power, Mac and sat down 1.5 meters away from the coffee pot. Pretty ordinary, you may say. She filled up the milk can. Period. And returned to talk to her colleague. You may say "yes but she's so young!" and you're right! But I see this happening in so many cases in companies: Not being aware of the "extra mile effect"
Now – what could be different with an "extra mile café"?
First of all – keeping track of all cans – not always possible – but if you work on your perception, soon you will react to behaviours of "almost no milk in the can"
Second – when I ask for you to fill it up – meet me with gratitude "thanks for telling me!" (your customer is helping you)
Third – ask me if I would like some of the new milk (I probaly dooo – since I checked for it"
Fourth – add a napkin – we mostly need it!
What would an "extra mile company" do?
What would that "extra mile company" do? I will start looking for that TEMCs (The Extra Mile Company) in my surroundings – and I certainly apprciate if you find them – feel free to add them here! I've gathered a few inspiring links:
Companies - Consultants:
This seems to be an Australian consultancy that got it. (And yes - there are more!)
Companies - role models:
this site gathers TEMC companies in Scotland
There are of course books on this subject:
Going the Extra Mile Engage Your Workforce to Grow Profit by
Paul Stalker, The Extra Mile Company (out of print)
What's your view on this subject?
Thursday, May 14, 2009
How to change a winning team - YES you should!!!
What's my point?
* Preparing for worse days
* Finding our strenghts!
So what should we do? - We will ask ourselves a few simple questions:
* How are we doing? Good/Bad? Who tells - and how?
* If we are "a winning team", if "nothing is broken" and "we are great" - HOW COME we are great and doing well?
* What is it we are doing to make things happen?
* What is in our control - and what is not?
* What are our skills and culture that makes it possible to us to be this great?
Work in your management team, your performing group - even your family!
Put it all on paper - words, mindmaps, drawings even pictures
You are now prepared for more success - and... if things turn bad: how to handle a tougher situation!
what do others say?
In favor of my sake:
opposing my sake:
What do you think?
Wednesday, May 06, 2009
All inclusive - convenient - but is it modern imperialism?
My thoughts were awakened today when commercials claimed "you can leave your wallet at home". Now, of course you can do that. It's convenient. But is it responsible? Or is it new imperialism? I prefer to stay in a small, less convenient hotel, with local owners, spending local money in local bars and restaurants. What do you think?
Sunday, May 03, 2009
Visibility - clarity - democracy
Sunlight foundation seems to do a great job I'd like to see in Sweden as well:
Making state decisions and statistics understandable with reasonable work applied.
Read more here: http://sunlightfoundation.com/
More on Fora.tv (btw - a great channel!): http://fora.tv/2009/04/02/How_Sunlight_Foundation_Achieves_Government_Transparency
The aim reminds me of the speech by Hans Rosling of Karolinska Institutet in Stockholm, Sweden - check his very inspiring speech on Ted.com (another GREAT channel. If I hade to choose between Fora&Ted and my ordinary "fat TV" - I'd scrap my old TV set). This stuff is SOOO good - not only for the content - but for the way they deliver it!
Check the presentation: http://www.ted.com/index.php/talks
Thanks, Viking Line (ferry from Sweden to Åland Island between Finland and Sweden) for the free internet access - great at sea!